1. Order Processing Time

All merchandise orders placed with Surge United Esports Private Limited (“the Company”) will be processed within [number of business days] from the date of order confirmation.

2. Shipping Methods

The Company offers the following shipping methods:

• Standard Shipping
• Expedited Shipping

Shipping costs and estimated delivery times for each method will be provided at the time of checkout.

3. Shipping Destinations

We currently offer shipping to [list of countries or regions]. If your location is not listed, please contact us at [email protected] to inquire about the possibility of shipping to your destination.

4. Shipping Costs

Shipping costs are calculated based on the weight of the merchandise and the selected shipping method. The total shipping cost will be displayed at the time of checkout.

5. Tracking Information

Once your order has been shipped, you will receive an email confirmation with tracking information. You can track the progress of your shipment using the provided tracking number.

6. Customs and Import Duties

For international orders, please note that the customer is responsible for any customs fees, import duties, or taxes that may be imposed by the destination country. The Company is not responsible for any delays or additional costs incurred due to customs clearance.

7. Lost or Damaged Shipments

In the rare event that your merchandise is lost or damaged during transit, please contact us at [email protected] as soon as possible. We will work with the shipping carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

8. Returns and Exchanges

For information on returns and exchanges, please refer to our [link to Return Policy].

9. Changes to the Shipping Policy

The Company reserves the right to modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on the Company’s website or by email notification.

10. Contact Information

For any inquiries or concerns regarding shipping, please contact us at [email protected].