Refund Terms
Surge Merchandise
Thank you for shopping with Surge! We strive to provide high-quality merchandise that meets your expectations. However, we understand that sometimes things don’t go as planned. This policy outlines the conditions under which you can return or exchange your Surge merchandise and receive a refund.
Returns and Exchanges:
- You may return or exchange unworn, unwashed, and undamaged merchandise within [insert number] days of purchase.
- Merchandise must be returned in its original packaging with all tags attached.
- Please include a copy of your receipt or order confirmation with your return.
- To initiate a return or exchange, please contact us at [insert email address or phone number]. We will provide you with a return authorization number and instructions on how to proceed.
Refunds & Exceptions.
Refund:
- Refunds will be issued to the original payment method used for your purchase.
- Please allow [insert number] business days for your refund to be processed.
- Shipping costs are non-refundable unless the item is defective or the wrong item was shipped.
Exceptions
- We cannot accept returns or exchanges for merchandise that is worn, washed, damaged, or altered.
- We cannot accept returns or exchanges for personalized items or limited-edition products.
- We cannot accept returns or exchanges for items purchased via flash sales or clearance events.
Additional Information
Please note
We reserve the right to modify this policy at any time without prior notice.
For inquiries about international returns, please contact us at [email protected].
Please allow additional processing time for international returns.